Our phones are forwarded to a team member each day. This way we can best assist you with your questions. Due to high call volume at times you may get our Voicemail. Thats's okay, just leave a quick message and your call will be returned promptly.
Diagnostic/Dispatch Fees are fairly standard across the industry. Each company has a cost of doing business, these factors greatly influence the current rates. Typically depending on the area these rates range from $120-$145+taxes. Be cautious of lower upfront rates as this can often be a lure into larger costs down the road.
Our typical hours of operation are Monday - Friday (Holidays Excluded) between the hours of 8am and 5pm.
This can quite often be a situation requiring immediate attention. If unsure please call to discuss with a member of our team.
Note: Please respect that your call is being answered by a team member after-hours on their personal time. They will do their best to assist you and advise on the next steps.
*If you smell Natural Gas or Propane Contact your Fuel Supplier Immediately. Union Gas/Enbridge 1-877-969-0999
*Carbon Monoxide Alarms, contact your local fire department at 911 and leave. All occupants must be removed from the building to fresh air while awaiting emergency services.
Feel free to share your experience with numerous platforms of review sharing. (ie: Google, Homestars and many more....)
We are always pleased to hear from you. I must admit we are not perfect. Please, if you disagree with a charge or service provided we want to hear from you. Complaints will be dealt with directly.
We hope you find the information that you are looking for. Please give us a call or email if we can be of further assistance.
Grant & Dale Gray